Stakeholder Communications
November 13, 2023

DBS - Royce Teo | Case Study | CXO Communication

‍

🚨 The Challenge

‍

DBS Singapore had set a goal to introduce and implement new, innovative, and unique technological milestones in their communication strategies.

‍

As the New Year approached in 2022, DBS aimed to break away from traditional emails and text-based messages and explore a more personalized approach. They sought to leverage Rephrase.ai's technology to create hyper-personalized New Year wishes for all members of the DBS Leadership team.

‍

🟒 The Solution

‍

To achieve this, they decided to create a digital avatar of their MD and Group Head, Mr. Royce Teo, to deliver customized greetings that reflected the company's focus on innovation, technology, and AI in the upcoming year.

‍

DBS partnered with Rephrase.ai to bring their vision to life. By utilizing Rephrase.ai's technology, they developed an AI avatar of Mr. Royce Teo. This AI-generated avatar would serve as the medium to convey personalized New Year messages to each member of the DBS Leadership team.

‍

The messages were carefully crafted to align with DBS's goals for the year, emphasizing the significance of innovation, technology, and AI. By adopting this innovative solution, DBS aimed to create a memorable and engaging experience for their leaders, showcasing their commitment to pushing the boundaries of communication.

‍

‍

🎯 The Results

‍

The implementation of personalized New Year greetings through the AI avatar of Mr. Royce Teo yielded remarkable results for DBS. The hyper-personalized messages resonated with the DBS Leadership team, leaving a lasting impression and fostering a sense of connection and appreciation. The recipients were delighted to receive customized wishes that acknowledged their individual roles and contributions within the organization.

‍

The innovative approach not only captured their attention but also conveyed DBS's commitment to leveraging cutting-edge technology to enhance communication.

‍

Furthermore, the use of Rephrase.ai's technology enabled DBS to deliver the personalized messages seamlessly and efficiently to each member of the DBS Leadership team. The process was streamlined, ensuring that every individual received their unique New Year greeting promptly and without any disruptions. This efficient delivery mechanism contributed to a positive experience and reinforced the value DBS places on utilizing technology to drive effective communication.

‍

Overall, the implementation of hyper-personalized New Year wishes through the AI avatar of Mr. Royce Teo helped DBS Singapore set a strong tone for the year ahead. By embracing innovation and leveraging Rephrase.ai's technology, DBS demonstrated their commitment to staying at the forefront of technological advancements in communication.

‍

The personalized greetings not only created a memorable experience for the DBS Leadership team but also set the stage for continued exploration of unique communication strategies throughout the year.

Humanise your communications with Rephrase.ai

Get in touch to learn more about how you can create better engagement for your customers