Stakeholder Communications
November 13, 2023

Johnson & Johnson Vision - Sherri Ferstler | Appreciation Message for COVID-19 Frontline Workers

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🚨 The Challenge

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Appreciate and thank front-line workers for all their efforts during the COVID-19 pandemic.

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After a difficult pandemic and rigorous efforts in the medical industry, Johnson & Johnson Vision wanted to thank and appreciate all medical professionals and the on-ground partners and distributors for their support throughout the years.

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🟒 The Solution

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We created an Al avatar of Ms. Sherri Ferstler, the Vice President of Johnson & Johnson North America, to send out personalized messages and convey gratitude to all their distributors in the medical industry.

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The personalized messages from the AI avatar served as a heartfelt gesture to acknowledge the tireless dedication and support of medical professionals, on-ground partners, and distributors. The initiative demonstrated Johnson & Johnson Vision's commitment to recognizing and appreciating the efforts of those on the front lines, who played a pivotal role in ensuring the well-being of communities during challenging times.

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🎯 The Results

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By leveraging AI technology, Johnson & Johnson Vision personalized their appreciation messages, creating a sense of connection and recognition for each distributor in the medical industry. The AI avatar effectively delivered these messages, conveying sincere thanks and gratitude on behalf of the company.

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The results of this initiative were profound. It strengthened the relationship between Johnson & Johnson Vision and its distributors, fostering a sense of partnership and loyalty. The personalized messages provided a meaningful and memorable experience for the recipients, highlighting the company's appreciation for their ongoing collaboration and support.

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Furthermore, this initiative enhanced the company's brand reputation within the medical industry. Johnson & Johnson Vision's commitment to recognizing and valuing the contributions of front-line workers resonated deeply, further establishing the company as a trusted and supportive partner.

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